Alert: Central Bank of Nigeria Circular CPD/MCD/INT/CCD/020/140
Title: Exposure Draft Revised Consumer Protection Regulations
Summary: The circular requests financial institutions to ensure compliance with consumer protection regulations issued in December 2023. Institutions should establish effective internal complaint handling procedures and provide timely resolutions to consumer complaints. They should also conduct regular reviews to identify and address any deficiencies in their consumer protection practices.
Posted on: Thursday, February 8, 2024
Download: CPD/MCD/INT/CCD/020/140